Help centre
Cardfolio help: 134 answers
How scanning, prices, binders, master sets, imports, sharing and your account work — and what to do when something doesn't. If none of these fit, a real person at TCG Mart London reads every message: hello@tcgmartlondon.com.
Getting started
What Cardfolio is, and the first ten minutes.
- What is Cardfolio, exactly?
- How do I add my first card?
- Can I try it before making an account?
- Is Cardfolio free? What does Pro add?
- Can I put Cardfolio on my home screen?
- What's the checklist at the top of my collection?
Scanning cards
How recognition works, and every way it can go sideways.
- How does scanning actually work?
- How do I get more accurate scans?
- It identified the wrong card. How do I fix it?
- It picked the holo when mine is reverse holo (or the wrong variant)
- It read my Japanese card as English (or the other way round)
- Does Cardfolio handle Japanese cards?
- How do I scan a stack of cards quickly?
- Can I scan cards in sleeves, toploaders or a binder?
- It couldn't identify my card at all
- The camera won't turn on
- Scanning feels slow, or it captured before I was ready
- I've run out of scans
- It says scanning is paused, or isn't available right now
Your collection
Adding, editing, organising and understanding what you own.
- What is the Rundown on my Overview, and why can I only see it once?
- What is the monthly statement?
- How do I add a card without scanning?
- How do I change a card's condition, price paid or binder?
- How do I remove a card?
- Can I keep a want list?
- I own three of the same card — how do I record that?
- Which condition should I choose?
- How do I track graded cards?
- Is my card worth grading?
- Can the card page lead with BGS, TAG or ACE?
- Can I track sealed products?
- How do I sort and filter my collection?
- Can I change lots of cards at once?
- What do the numbers at the top of my collection mean?
- How does my collector rank work?
- What is Journey, and what do the medals mean?
- What is my Collector Card, and how do finishes work?
Exploring the catalogue
Every English and Japanese set — searching it, browsing it, reading a card's page.
- How do I search the catalogue?
- How do I browse sets, and what does a set's page tell me?
- What's on a card's page?
Binders & master sets
Two different ways to organise, and when to use each.
- What's the difference between a binder and a master set?
- How do I create a binder or start a master set?
- How does a master set decide what's missing?
- What is the Finish plan on a master set?
- Why does my master set include reverse holos and parallels?
- What is a Pokémon master set?
- Can I change a binder's cover or colour?
- How do I rename, reorder or delete a binder or master set?
- Can one card be in two binders at once?
The binder view
Your cards as a real binder — pages, pockets and all.
- What is the binder view?
- How do I turn the pages?
- How do I get to a page in the middle of a big binder?
- Why does my binder open with a cover, and can I get back to it?
- What happens when I tap a card?
- How do I arrange a binder by hand?
- Can I change how many pockets a page has?
- How do I show a binder full screen?
- When should I use the list view instead?
Prices & values
What the number means, where it comes from, and what it isn't.
- What does a card's value actually mean?
- Where do your prices come from?
- What's the difference between the UK and US markets?
- How does condition change a card's value?
- Why did a card's value change?
- What do the confidence ratings mean?
- Why doesn't this match the price I saw somewhere else?
- Two cards look the same to me but have different values
- This card has no price
- Why does my card say "Bulk value" or "Not individually priced"?
- What are movers, and why isn't my card in them?
- How does the value chart work?
- Why is my US price history shorter than my UK one?
- Can I get a valuation document of my collection?
Importing & exporting
Moving a collection in — and what you can get back out.
- How do I import my collection from a spreadsheet?
- What should my CSV look like?
- My spreadsheet's prices are in a different currency
- Can I bring my collection over from another app?
- Some rows didn't match. What now?
- How many cards can I import at once?
- What happens if I import the same file twice?
- My import added the wrong things — how do I undo it?
- Can I export my collection?
Sharing & trading
Showing your collection to someone, and valuing a swap.
- How do I share my collection with someone?
- What can someone with my link see?
- How do I stop sharing?
- How does the Trade Analyser work?
- Which parts of trading are Pro?
- What happens when I complete a trade?
- What counts as a spare, and how do I trade one?
- How do I send a trade to the person I'm trading with?
Account, plan & privacy
Signing in, paying, and what happens to your data.
- I never got my confirmation email
- I've forgotten my password
- Can I use Google to sign in?
- How do I change my email or password?
- What's a Trainer name and where does it show?
- How do I cancel Pro, or update my card?
- How much is Pro, and can I get a refund?
- What happens during the Pro trial?
- What is a Founder (Founding Member), and how do I become one?
- How does inviting a collector work?
- What's the collection summary email, and how do I change it?
- Which emails will Cardfolio send me?
- It says my account has been suspended
- If I stop paying, do I lose my collection?
- How do I sign out?
- How do I change the theme and other settings?
- Is my collection private?
- Does Cardfolio use cookies or track me?
- What is Help improve Cardfolio, and can I turn it off?
- What happens if I delete my account?
Cardfolio Watch
Price news about your own collection, and only when it matters.
- What is Cardfolio Watch?
- What does Watch do on Free, and on Pro?
- How do I set a target price on a card?
- How much will Watch tell me?
- Why did Watch tell me this?
- How do I get Watch notifications on my phone?
- How do I turn Watch off, or object to it?
What Cardfolio doesn't do
Said plainly, so you don't spend an evening looking for it.
- Does Cardfolio cover other card games, languages or currencies?
- Are there price alerts, a marketplace or a phone app?
- Can Cardfolio tell me if a card is fake, or value a misprint?
Something's not working
Ordered fixes, simplest first. Most of these take under a minute.
- I added a card and I can't see it
- I removed a card by accident
- My values haven't changed in days
- The app is showing old information
- Does Cardfolio work offline?
- I can't sign in
- It says my session has expired
- It says I'm going too fast, or to try again in a few minutes
- The link in my email says it's invalid or expired
- It said it couldn't save, and put things back how they were
- A page says it "hit a snag"
- How do I contact Cardfolio?
- The app is slow, or a page won't load
- My master set percentage looks wrong
- A card isn't in the catalogue at all