Cardfolio help
I never got my confirmation email
Confirmation emails occasionally land in spam, or take a few minutes at busy times. Your collection works while you wait — every feature on the free plan stays open, including sharing.
Confirming does three things. While founder places remain it claims yours, which carries Cardfolio Pro free for life. It's also required before you can subscribe to Pro, because receipts and renewal notices are sent to that address. And it stops the reminder emails.
One narrow housekeeping rule: an account that is never confirmed AND completely empty — no cards, no binders, no scans — is deleted 30 days after sign-up. If there is even one card in it, that never applies; an unconfirmed collection is left alone indefinitely.
- Check your spam or junk folder, and search your inbox for "Cardfolio".
- Use Resend on the getting-started checklist in your collection.
- Check the address you signed up with was typed correctly — a wrong address is the usual cause.
- If it's wrong, or nothing arrives after a few tries, email us and we'll confirm you manually.
Related
- What is a Founder (Founding Member), and how do I become one?
- The link in my email says it's invalid or expired
- How do I change my email or password?
- I've forgotten my password
Still stuck?
Email hello@tcgmartlondon.com — a person at TCG Mart London reads every message.
Cardfolio is a Pokémon card collection tracker: scan cards, see real UK and US market values, and organise binders and master sets.